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Processus

Annulation


OA-03 Advanced Recovery Techniques


Problématique

  • Money is the turning point of the war. This old adage clearly shows the importance of good collection in business.
  • In recent years, good collection management has become a necessity. The recent market changes, globalisation, strong competition and the increase in bankruptcies, have created a situation where the good performance of a credit department is the difference between life and death for businesses.
  • With this perspective in mind, no one can deny that acquiring essential knowledge is important.


Objectifs

  • Properly proceed to efficient collection by all means available in the company
  • Choose or mandate the proper external sources


Qui devrait participer ?

  • All personnel who is involved in any way to recover payment
  • Sales representatives
  • Receptionists
  • Secretaries or administrative assistants
  • Etc...


Qui plus particulièrement ?

  • All collectors
  • Credit and collections agents
  • Credit managers and supervisors
  • Controllers and financial directors


Pourquoi y participer ?

  • Learn what goes on in the debtor’s mind
  • Develop your telephone communication skills and strategy
  • Learn more about available resources to collect efficiently
  • Learn to detect quickly swindlers, abusers and financial problems
  • Learn about all you can do with a cheque, as well as your rights
  • Evaluate alternative ways; legal action or third party collection


Déroulement de l'atelier

  • Case study
  • Presentation of all aspects of a proper collection technique
  • Group discussions and debates
  • Open dialogue and exchange of positions with other participants
  • Question period
  • Workshop notes provided by the trainer resuming the workshop


Contenu

  • Collection psychology
  • Available means
  • Prevention aspect
  • Fraud discovery
  • The collection call
  • Third party collection
  • Legal recourse

Les frais d’inscription comprennent : Le déjeuner continental, le dîner, les pauses-café ainsi que le matériel didactique.

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